Last Updated: July 24, 2026
At Nolverapets™, our goal is to deliver practical pet-care products through a dependable and transparent fulfillment process. This Shipping Policy explains how orders are prepared, dispatched, tracked, and delivered.
ABOUT OUR FULFILLMENT PROCESS
Nolverapets™ offers supplies and accessories for dogs, cats, birds, reptiles, small animals, and other companion pets.
To maintain a broad product selection and avoid unnecessary retail costs, orders may be shipped from domestic warehouses, approved manufacturing partners, or international fulfillment centers.
This fulfillment model allows us to:
Offer a wider selection of pet-care products
Maintain reasonable online pricing
Ship products from facilities with available inventory
Reduce unnecessary storage and handling
Products from the same order may occasionally be shipped in separate packages. When this happens, each shipment may arrive at a different time and have its own tracking number.
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ORDER PREPARATION
After payment is successfully confirmed, most orders require 2–4 business days for processing.
Order preparation may include:
Payment and order verification
Product inspection
Inventory allocation
Protective packaging
Shipping-label creation
During holidays, major promotional events, or periods of unusually high demand, processing may take up to 5 business days.
Business days exclude Saturdays, Sundays, and recognized public holidays.
Processing time is separate from the estimated delivery time. -
SHIPPING COST
A flat shipping charge of $5.99 applies to each order unless a free-shipping promotion or another shipping rate is clearly displayed during checkout.
The applicable shipping cost will be shown before you complete payment.
Separate packages from the same order will not normally result in additional shipping charges. -
ESTIMATED DELIVERY PERIODS
Delivery estimates begin after the package has been handed to the shipping carrier.
United States
10–15 business days
Canada, United Kingdom, and Australia
11–16 business days
Other International Locations
15–20 business days
These delivery periods are estimates and do not represent guaranteed arrival dates.
Actual delivery may be affected by:
Destination and local carrier availability
Weather conditions
Transportation disruptions
Customs inspections
Public holidays
Seasonal shipping volume
Incorrect or incomplete addresses
Other events outside our reasonable control
Nolverapets™ cannot guarantee delivery by a particular date. -
SHIPPING CONFIRMATION AND TRACKING
Once an order has been dispatched, a shipping confirmation will be sent to the email address provided during checkout.
The confirmation may include:
The tracking number
Carrier information
A link for viewing shipment progress
Tracking information may take 1–3 business days to become active after the shipping label is generated.
If the tracking page does not update immediately, this does not necessarily mean that the shipment has stopped moving. Some carriers do not scan packages at every location. -
ORDERS SENT IN MULTIPLE PACKAGES
Products may be stored in different fulfillment facilities. As a result, one order may be divided into multiple shipments.
When an order is split:
Packages may arrive on different dates
Each package may have a separate tracking number
Shipping confirmation emails may be sent separately
No additional shipping fee will normally be charged because an order was divided into multiple packages
Please review all shipping confirmations before reporting that part of an order is missing. -
INTERNATIONAL DUTIES AND IMPORT CHARGES
International orders may be shipped under Delivered Duty Unpaid terms.
Unless taxes or duties are expressly collected during checkout, the customer is responsible for any:
Import taxes
Customs duties
Brokerage charges
Local handling fees
Government assessments
These charges are determined by the destination country and are not controlled by Nolverapets™.
We are not responsible for customs-clearance delays or charges imposed by government authorities or local delivery providers.
Customers should contact their local customs office before ordering when they need information about possible import costs. -
ADDRESS CHANGES
Customers are responsible for reviewing their delivery information before submitting an order.
Requests to correct or update a shipping address must be sent within 12 hours after the order is placed.
Contact:
service@nolverapets.com
Please include your order number and the correct address.
We will make reasonable efforts to update the information, but changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the carrier. -
ORDER CANCELLATIONS
Orders may begin processing shortly after payment is approved.
Cancellation requests must be submitted within 12 hours after purchase.
An order generally cannot be canceled after it has been packed, assigned to a warehouse, or dispatched.
If the shipment has already entered transit, the customer may need to wait for delivery and request a return under our Return and Refund Policy. -
INCORRECT OR INCOMPLETE DELIVERY INFORMATION
Nolverapets™ is not responsible for unsuccessful delivery caused by information entered incorrectly during checkout.
This may include:
An incorrect street address
A missing apartment or unit number
An invalid postal code
An incorrect recipient name
An incomplete telephone number
An unavailable or inaccessible delivery location
If a package is returned because of an address issue, the customer may be responsible for reshipping fees, carrier charges, or return-to-sender costs. -
SHIPPING DELAYS
Occasional carrier delays may occur because of weather, customs processing, transportation interruptions, local delivery conditions, or high shipping volume.
If tracking temporarily stops updating, please allow several additional business days before contacting us.
When an order has exceeded the estimated delivery period, email our customer care team with your order number so we can review the available tracking information. -
LOST PACKAGES
A shipment is not automatically considered lost because tracking has not recently updated.
If the shipping carrier officially confirms that a package was lost in transit, Nolverapets™ will review the claim and may arrange a replacement at no additional product cost.
To investigate a lost-shipment claim, we may request:
Your order number
The complete shipping address
Tracking information
Confirmation from the carrier
Any other information reasonably needed to locate the shipment
Claims must be submitted within a reasonable period after the expected delivery date. -
DAMAGED SHIPMENTS
Please inspect your package soon after it arrives.
If an item was damaged during shipping, contact us within 72 hours of delivery.
Your message should include:
The order number
A description of the damage
Clear photographs of the product
Photographs of the outer package
A visible photograph of the shipping label
Do not discard the product or packaging until the claim has been reviewed.
After confirming the damage, we may provide a replacement, replacement part, refund, or another appropriate resolution. -
PACKAGES MARKED AS DELIVERED
If tracking shows that a package was delivered but you cannot locate it, please:
Check the mailbox, porch, entrance, garage, and other delivery areas
Ask household members or neighbors
Review carrier delivery photographs or notices
Contact the carrier’s local office
Allow one additional business day in case the carrier scanned the package before completing delivery
Nolverapets™ cannot automatically replace shipments that the carrier confirms were delivered to the address entered during checkout. Each report will be reviewed individually. -
REFUSED OR UNCLAIMED SHIPMENTS
Customers are responsible for accepting or collecting their packages.
Orders returned because they were refused, not collected, or left unclaimed may be subject to:
Original shipping fees
Return transportation costs
Customs charges
Reshipping expenses
Carrier handling fees
Any refund approved for such an order may be reduced by the applicable costs. -
SHIPPING RESTRICTIONS
Some products may be unavailable for delivery to certain countries or regions because of carrier limitations, customs regulations, product dimensions, material restrictions, or local laws.
We may cancel an affected item or order when shipment to the selected destination is not reasonably available.
If payment has already been collected for a canceled item, the applicable amount will be returned to the original payment method. -
CONTACT INFORMATION
For questions regarding fulfillment, delivery, or tracking, contact:
Nolverapets™
Operated by Best Pet Supplies LLC
104-20 Dunkirk Street
Jamaica, NY 11412
United States
Phone: +1 (718) 558-8506
Email: service@nolverapets.com
Please include your order number and the email address used at checkout so our customer care team can locate the purchase efficiently.