Last Updated: July 27, 2026
Nolverapets™ values the privacy of our customers and website visitors. This Privacy Policy explains what personal information we may collect, why we process it, when it may be disclosed, and what choices may be available to you.
In this policy, “Nolverapets™,” “we,” “our,” and “us” refer to Best Pet Supplies LLC. “You” and “your” refer to customers, account holders, website visitors, and other individuals who interact with our online store.
By accessing our website, creating an account, placing an order, communicating with customer support, or otherwise using our services, you acknowledge the practices described in this policy.
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INFORMATION WE MAY COLLECT
The type of information we collect depends on how you interact with our store.
Information Submitted by You
We may collect information when you:
Purchase or attempt to purchase a product
Create or update a customer account
Subscribe to promotional communications
Contact our customer service team
Request a return, refund, replacement, or cancellation
Submit a review, photograph, comment, or other content
Participate in a survey, promotion, or special offer
Information you provide may include:
Full name
Email address
Telephone number
Shipping address
Billing address
Account credentials
Order history
Product selections
Customer-service correspondence
Return and refund details
Reviews and other submitted content
Payment-Related Information
Payments are handled through Shopify and authorized third-party payment providers.
We may receive limited transaction details, such as:
Payment status
Payment method
Transaction reference number
Billing verification result
Partial payment-card information
Nolverapets™ does not directly retain complete credit card numbers, debit card numbers, online banking passwords, or card security codes on its own servers.
Information Collected Through Website Use
When you visit or interact with our website, certain technical and behavioral information may be collected automatically, including:
Internet Protocol address
Device type
Browser type and language
Operating system
Approximate geographic location
Pages visited
Products viewed
Links selected
Shopping-cart activity
Checkout interactions
Referral source
Date and time of access
Cookie identifiers
Advertising identifiers
Interaction with marketing emails or advertisements
Information Obtained From Other Sources
We may receive information from organizations that assist with our business operations, including:
Shopify
Payment processors
Shipping carriers
Fulfillment facilities
Fraud-prevention providers
Customer-support platforms
Analytics services
Advertising networks
Social-media platforms
Information received from these sources is handled according to this policy and the applicable provider’s own privacy practices. -
WHY WE USE PERSONAL INFORMATION
We may process personal information for the following purposes:
Order Management
To verify orders, process payments, prepare shipments, provide tracking information, and manage delivery.
Customer Assistance
To answer questions, investigate order concerns, provide product support, and resolve complaints.
Returns and Refunds
To evaluate eligibility, verify purchases, issue replacements, and process approved refunds.
Account Administration
To create, authenticate, maintain, and protect customer accounts.
Store Operation
To provide shopping-cart functions, checkout services, account features, and other essential website functionality.
Website Improvement
To analyze visitor behavior, identify technical problems, improve navigation, and develop a better shopping experience.
Personalization
To remember customer preferences and present products, information, or offers that may be relevant.
Marketing
To send promotional communications and display advertisements when permitted by law or when consent is required and obtained.
Security
To prevent fraud, unauthorized payments, account misuse, cyberattacks, and other harmful activity.
Legal Compliance
To maintain required records, respond to lawful requests, enforce our policies, and establish or defend legal claims. -
LEGAL BASES FOR PROCESSING
Where applicable privacy law requires a legal basis, we may process personal information because:
Processing is necessary to complete or administer a contract with you
Processing is required to meet a legal obligation
We have a legitimate business interest that is not overridden by your rights
You have provided consent
Processing is needed to protect legal rights or prevent fraud
You may withdraw consent where processing relies on consent. Withdrawal does not affect processing that was lawful before consent was withdrawn. -
HOW PERSONAL INFORMATION MAY BE DISCLOSED
We may provide personal information to service providers that perform functions on our behalf.
These providers may include:
Ecommerce and website-hosting platforms
Payment processors and financial institutions
Warehouses and product-fulfillment partners
Shipping and logistics companies
Cloud-storage and technology providers
Customer-support systems
Email and messaging platforms
Analytics providers
Advertising and social-media partners
Security and fraud-prevention providers
Accountants, insurers, attorneys, and other professional advisers
These providers may receive only the information reasonably necessary to perform their services and are expected to handle it in accordance with applicable agreements and law.
Legal and Safety Disclosures
We may disclose information when reasonably necessary to:
Comply with a law, court order, subpoena, or government request
Investigate fraud, abuse, or unlawful activity
Protect the safety or rights of customers and other individuals
Protect our business, website, property, and systems
Enforce our Terms of Service or other store policies
Business Transactions
Personal information may be transferred or reviewed in connection with a merger, acquisition, financing, restructuring, asset sale, bankruptcy, or transfer of part or all of our business. -
SHOPIFY
Our store is operated using Shopify’s ecommerce platform.
Shopify may process personal information relating to:
Website visits
Customer accounts
Orders
Checkout activity
Payments
Store security
Fraud detection
Analytics
Customer privacy preferences
Information submitted through our website may be transferred to Shopify, its affiliates, and authorized service providers in the United States or other countries.
Shopify’s handling of personal information is also governed by its own privacy notices and contractual terms. -
ADVERTISING AND ANALYTICS
We may work with advertising and analytics providers to evaluate website traffic, measure marketing campaigns, and display advertisements.
These providers may use cookies, pixels, advertising identifiers, or similar technology to collect information about website interactions.
Providers used by our store may include:
Meta, including Facebook and Instagram
Google
AppLovin and related advertising services
Shopify analytics and marketing services
Other digital advertising or measurement platforms
These providers process information according to their own terms and privacy policies.
We do not sell personal information in exchange for direct monetary payment.
However, certain transfers of browsing activity, cookie identifiers, device information, or advertising data may be legally classified as a “sale,” “sharing,” or use for targeted advertising under some United States privacy laws.
Eligible consumers may use our privacy controls or Your Privacy Choices page to submit an applicable opt-out request. -
COOKIES AND RELATED TECHNOLOGIES
Cookies are small files stored on a browser or device to support website functionality and remember information about a visit.
We may use the following categories:
Essential Cookies
These technologies support necessary features such as website security, customer login, shopping carts, checkout, payment processing, and fraud prevention.
Preference Cookies
These cookies may remember language, region, account preferences, or previously viewed products.
Performance and Analytics Cookies
These technologies help us understand website traffic, visitor behavior, technical performance, and customer interactions.
Advertising Cookies
These technologies may be used to measure campaigns, create advertising audiences, control ad frequency, or display advertising based on online activity.
You may be able to manage non-essential cookies through our website’s cookie banner or privacy settings.
You may also block or delete cookies through your browser. Some store features may not operate correctly when essential cookies are disabled. -
DATA SECURITY
We use reasonable administrative, organizational, and technical safeguards designed to protect personal information.
These safeguards may include:
Encrypted website connections
Secure payment processing
Restricted access controls
Transaction monitoring
Fraud-detection systems
Confidentiality obligations
Security updates and technical safeguards
No internet transmission or electronic storage system can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of your account password and should contact us promptly if you believe your account has been accessed without permission. -
HOW LONG INFORMATION IS RETAINED
We keep personal information only for as long as reasonably necessary for the purposes described in this policy.
The retention period may depend on:
The duration of our relationship with you
Order and payment records
Shipping and fulfillment requirements
Return and refund periods
Tax and accounting obligations
Fraud-prevention requirements
Legal claims and disputes
Applicable recordkeeping laws
When information is no longer required, we may delete it, anonymize it, or securely restrict access, subject to legal and technical requirements. -
YOUR PRIVACY RIGHTS
Depending on your location and the privacy laws that apply, you may have the right to:
Confirm whether we process your personal information
Request access to personal information
Obtain a copy of certain information
Correct inaccurate information
Request deletion of eligible information
Restrict certain processing
Object to certain uses of information
Withdraw consent
Opt out of targeted advertising
Opt out of qualifying sales or sharing
Appeal the denial of an eligible privacy request
Receive equal service when exercising privacy rights
These rights may be subject to identity verification, legal exceptions, and limitations under applicable law. -
UNITED STATES STATE PRIVACY RIGHTS
Residents of certain United States states may have additional rights regarding personal information.
Depending on the applicable law, these rights may include requesting information about:
The categories of personal information collected
The sources of that information
The purposes for processing
The categories of recipients
Specific information maintained about the consumer
Eligible residents may also request correction, deletion, portability, or an opt-out from targeted advertising and qualifying sales or sharing.
California Residents
California residents may have rights under applicable California privacy laws, including rights to:
Request information about collection and disclosure practices
Access certain personal information
Correct eligible inaccuracies
Request deletion
Opt out of qualifying sales or sharing
Limit certain uses of sensitive personal information
Receive non-discriminatory service
We do not knowingly sell or share the personal information of consumers under 16 without legally required authorization.
Authorized Agents
Where permitted, an authorized agent may submit a request on your behalf.
We may require proof that the agent has authority to act for you and may contact you directly to verify the request. -
GLOBAL PRIVACY CONTROL
Global Privacy Control, also called GPC, is a browser-based signal that may communicate a preference to opt out of certain data-sharing or targeted-advertising activities.
Where required by law and supported by our website, we will treat a recognized GPC signal as an opt-out request for the browser and device sending the signal.
A browser-level GPC signal may not automatically apply to other browsers, devices, or customer accounts unless the preference can be reasonably connected to an identified account. -
DO NOT TRACK SIGNALS
Traditional Do Not Track signals are not interpreted consistently across browsers, websites, and advertising providers.
We therefore may not respond to every traditional DNT signal in the same manner.
We process legally recognized opt-out preference signals, including Global Privacy Control, where required by applicable law. -
MARKETING COMMUNICATIONS
We may use your contact information to send:
Order confirmations
Payment notifications
Shipping updates
Return or refund communications
Account-security notices
Customer-support responses
Promotional messages when permitted
You may unsubscribe from promotional emails through the unsubscribe link included in the message.
Unsubscribing from marketing does not prevent us from sending necessary transactional or service-related messages.
Our promotional emails are intended to:
Identify the sender accurately
Avoid deceptive subject lines
Include an available unsubscribe method
Provide legally required business information
Honor valid opt-out requests within the period required by law -
CHILDREN’S INFORMATION
Nolverapets™ is a general ecommerce store and is not directed toward children under 13.
We do not knowingly collect personal information online from children under 13.
If a parent or legal guardian believes that a child has submitted personal information to us, they may contact:
service@nolverapets.com
After receiving a verified request, we will take reasonable steps to delete the information unless retention is legally required. -
INTERNATIONAL USERS
Our company, Shopify, service providers, advertising partners, and fulfillment partners may operate in countries different from your country of residence.
Personal information may therefore be transferred to and processed in the United States and other jurisdictions.
Where required, international transfers may rely on recognized legal mechanisms, contractual safeguards, consent, or other lawful protections. -
EUROPEAN ECONOMIC AREA, UNITED KINGDOM, AND SWITZERLAND
Individuals located in the European Economic Area, United Kingdom, or Switzerland may have rights to:
Access their personal information
Correct inaccurate information
Request deletion
Restrict processing
Object to certain processing
Receive portable information
Withdraw consent
Submit a complaint to an applicable supervisory authority
Certain rights may be limited when information is required for contractual, security, accounting, legal, or fraud-prevention purposes. -
THIRD-PARTY WEBSITES
Our website may contain links to independent websites, social-media pages, applications, or services.
We do not control the content, security, privacy practices, or data processing of those third parties.
You should review the privacy notice of an external service before providing information or completing a transaction through it. -
DATA SECURITY INCIDENTS
If we become aware of a security incident involving personal information, we will investigate and take reasonable steps to contain and address the issue.
When notification is required by applicable law, we will notify affected individuals and appropriate authorities within the legally required timeframe.
We do not promise a fixed notification period when different laws may impose different requirements. -
PRIVACY REQUESTS
To submit an eligible privacy request, contact:
service@nolverapets.com
Please provide:
Your full name
Email address connected to your account or purchase
State or country of residence
The specific right you wish to exercise
We may request additional information to verify your identity and protect your information against unauthorized access.
Verification information will be used only to evaluate and respond to the request.
We may decline or limit a request when an applicable legal exception allows us to retain or process the information. -
CHANGES TO THIS POLICY
We may revise this Privacy Policy when our business practices, technology, service providers, products, or legal obligations change.
The current version will be posted on this page with an updated revision date.
When required by law, we will provide additional notice or obtain consent before a material change becomes effective. -
CONTACT INFORMATION
For questions, complaints, or requests concerning this Privacy Policy, contact:
Nolverapets™
Operated by Best Pet Supplies LLC
104-20 Dunkirk Street
Jamaica, NY 11412
United States
Phone: +1 (718) 558-8506
Email: service@nolverapets.com
When contacting us about an order or account, include the email address used during checkout. Do not send passwords, complete card numbers, or card security codes by email.