At Nolverapets™, we aim to make checkout convenient, transparent, and secure. This page explains the payment methods available in our online store and how transactions are processed.
Unless another currency is specifically displayed during checkout, product prices and payments are handled in United States Dollars (USD).
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PAYMENT THROUGH PAYPAL
Customers who select PayPal at checkout will be transferred to PayPal’s protected payment environment to authorize the purchase.
Depending on availability in your region, you may complete payment by:
Signing in to an existing PayPal account
Using an eligible credit or debit card through PayPal’s guest checkout feature
A PayPal account may not be required when the “Pay with Debit or Credit Card” option is displayed.
Payment information entered on PayPal’s website is processed directly through PayPal’s systems and is subject to PayPal’s own terms, security procedures, and privacy practices. -
CREDIT AND DEBIT CARD PAYMENTS
We accept major credit and debit cards supported by our authorized checkout providers.
The payment options shown during checkout may differ depending on:
Your country or region
Your card issuer
The currency used
Your device or browser
The payment provider’s availability
Before placing an order, please confirm that the card number, expiration date, security code, cardholder name, and billing address have been entered correctly. -
PAYMENT SECURITY
Protecting customer payment information is an important part of our checkout process.
Transactions are transmitted through encrypted connections and handled by authorized third-party payment providers.
Nolverapets™ does not directly store complete credit card or debit card numbers or card security codes on its own servers.
Customers should never send full payment-card information, online banking passwords, or card security codes through email, text message, or customer-support messages. -
PAYMENT AUTHORIZATION
An order is not considered fully accepted until the payment has been successfully authorized and the order has completed our review process.
Your bank or payment provider may decline or delay a payment for reasons such as:
Incorrect card information
Insufficient funds or available credit
An expired card
A billing-address mismatch
International or online purchasing restrictions
Fraud-prevention checks
Additional identity verification requirements
If your payment is declined, please verify the information entered during checkout or contact the financial institution that issued your payment method.
Nolverapets™ cannot override a payment decision made by your bank, PayPal, or another payment provider. -
PENDING AUTHORIZATIONS
Some banks may display a temporary pending authorization when a payment attempt is submitted.
A pending authorization is not always a completed charge. If an order is unsuccessful or canceled before payment is finalized, the bank may automatically release the authorization according to its own processing schedule.
The time required to remove a pending authorization is controlled by the card issuer or financial institution. -
DUPLICATE OR UNRECOGNIZED CHARGES
If you believe a transaction was processed more than once, please first review your order-confirmation emails and bank statement to determine whether one of the entries is a temporary authorization.
For assistance, contact our customer care team and provide:
Your full name
Your order number
The transaction date
The amount charged
The last four digits of the payment method used
For security reasons, do not provide the complete card number.
If you do not recognize a transaction, contact your bank or payment provider promptly to protect your account. -
PAYMENT VERIFICATION
To help prevent fraud and unauthorized purchases, we may request additional verification before an order is processed.
Verification may include confirmation of:
The purchaser’s name
Billing information
Shipping information
Email address
Telephone number
Transaction details
Orders that cannot be reasonably verified may be delayed or canceled. When an order is canceled after payment has been collected, the applicable amount will be returned to the original payment method. -
TAXES AND ADDITIONAL CHARGES
Shipping charges, sales taxes, customs duties, import fees, and other applicable costs may be added separately from the product price.
Any charges collected by Nolverapets™ will be displayed during checkout before the order is submitted.
International customers may also be responsible for fees imposed by customs authorities, local governments, banks, or payment providers.
Currency-conversion fees and foreign-transaction charges are determined by the customer’s financial institution and are not controlled by Nolverapets™. -
REFUNDS
Approved refunds are returned to the original payment method used for the purchase.
After we issue a refund, the time required for the funds to appear depends on PayPal, the card issuer, the bank, or the applicable payment provider.
We cannot redirect a refund to another card, account, or payment method.
Additional information about refund eligibility and processing is available in our Return and Refund Policy. -
CONTACT INFORMATION
For questions about a payment connected to an order, contact:
Nolverapets™
Operated by Best Pet Supplies LLC
104-20 Dunkirk Street
Jamaica, NY 11412
United States
Phone: +1 (718) 558-8506
Email: service@nolverapets.com
Please include your order number and the email address used during checkout so our customer care team can review the transaction efficiently.