How Can We Help?
At Nolverapets™, we understand that choosing the right products for your pets may come with questions.
Whether you need assistance with an existing order, want more information about a product, or need help with shipping, returns, or payments, our customer care team is available to assist you.
Ways to Reach Us
Company
Best Pet Supplies LLC
Brand
Nolverapets™
Email
service@nolverapets.com
Phone
+1 (718) 558-8506
Business Address
104-20 Dunkirk Street
Jamaica, NY 11412
United States
Customer Care Availability
Monday through Friday
9:00 AM–6:00 PM Eastern Time
Messages received during weekends, public holidays, or outside normal service hours will be reviewed on the following business day.
Help With an Existing Order
To help our team locate your purchase and provide a faster response, please include the following information in your message:
Your full name
Your order number
The email address used at checkout
The product involved
A brief explanation of your question or concern
For damaged, defective, missing, or incorrect items, please also attach clear photographs of the product, packaging, and shipping label.
Product Questions
When asking about product size, compatibility, materials, features, or intended use, please include the product name or a link to the relevant product page.
Because animals differ in species, breed, size, age, temperament, and health, customers remain responsible for confirming that a product is suitable for their pet. For medical or health-related concerns, please consult a licensed veterinarian.
Our Response
We aim to answer customer inquiries as promptly as reasonably possible during our regular support hours.
Response times may be longer during holidays, promotional events, or periods of unusually high order volume.
For your security, never send passwords, complete payment-card numbers, or card security codes by email or text.
Thank you for choosing Nolverapets™. We appreciate the opportunity to support you and the animals you care for.